PisoTrack
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OWNER GUIDES

A LITTLE HELP, RIGHT WHERE YOU NEED IT

Find your next
useful step.

Choose what you are seeing. Start with simple checks, then give support the details they need.

What’s happening?

These checks do not change your PC or account.

My PC is offline or missing from the dashboard
  1. Keep the PC switched on and confirm it has internet access.
  2. Check that PisoTrack Agent is installed and running on that PC.
  3. In Agent, verify the API URL is https://pisotrack.com.
  4. Privately check that the key belongs to this PC’s dashboard record.
  5. Return to the dashboard and check the same PC again.

If it stays offline, note the exact Agent error and your Windows version. Review the connection step →

Agent says the key is invalid or rejected

Check that you copied the complete key for this exact PC. Do not paste it into this page, email, or Messenger.

If Windows was reinstalled or hardware changed, ask support to review the issue before deleting or replacing the PC record.

I can’t install or open Agent

Confirm Windows 10 version 1607 or newer, or Windows 11, and administrator access. Obtain the installer from the official Agent page.

Record the exact installer or security warning. Do not disable security protection as a troubleshooting shortcut. If FrostGuard is active, follow your administrator’s unlock procedure before installing.

I can’t register or verify my email

Check the email address you entered and look in spam or junk mail. If you see an error, record its exact wording. Do not send your password to support.

Already have an account? Try signing in.

The video won’t play on my phone

Use the written steps or open the transcript below the video. Playback starts only when you choose it. Try a current browser and a stable connection.

On a slower connection, read the setup instructions without playing video. You can also print them.

Messenger isn’t answering

If you paused automated replies, type chat with assistant to resume. You can also use a Chat with assistant button in a recent pause message. Type talk to a person to request human support.

Automated responses may take time to arrive. An active staff takeover can keep automated replies paused. Avoid sending passwords or Agent Keys.

TAKE IT ONE STEP AT A TIME

Pick up where you left off.

Back to the setup guide →

Guides reviewed 24 September 2026. Check current plans before subscribing. Walkthroughs use reference screenshots; they do not show your own connected PC.